Terms of Service

Last updated: July 6, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Mason Mayfield LLC, doing business as Workflowr ("Workflowr," "Company," "we," "us," or "our"), governing your access to and use of our website, professional services, and the Workflowr platform (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.

2. Description of Services

Workflowr provides focused AI-powered business experiences and related services. Our Services may include:

  • Access to Workflowr experience products (subject to plan, status, and agreement)
  • The shared Workflowr platform shell connecting subscribed experiences
  • Custom system discovery, design, implementation, and support engagements
  • Related consulting, integration, and implementation services as agreed in writing

Custom engagements are scoped based on complexity. Specific deliverables, timelines, and fees are defined in a separate statement of work or service agreement. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time.

3. Engagements and Accounts

To engage our Services, you must:

  • Be at least 18 years old and authorized to bind your organization
  • Provide accurate and complete information about your business and requirements
  • Maintain the security of any account credentials issued for platform access
  • Accept responsibility for all activities under your account
  • Cooperate reasonably during assessments, implementations, and ongoing management

Notify us immediately of any unauthorized access to your account. We are not liable for loss resulting from unauthorized use where you failed to maintain reasonable security practices.

4. Fees and Payment

4.1 Custom Pricing

Workflowr engagements are priced individually based on scope, complexity, and deliverables. Fees are specified in your statement of work or service agreement. Assessments may be offered at no charge as described on our website.

4.2 Payment Terms

  • Fees are due according to the payment schedule in your service agreement
  • Recurring managed operations fees are billed per the agreed schedule
  • We use third-party payment processors; you agree to their terms of service
  • Fees are non-refundable unless otherwise stated in your agreement

4.3 Failed Payments

If payment fails, we may suspend Services until payment is received. Continued non-payment may result in termination of the engagement.

5. Acceptable Use

You agree not to use the Services to:

  • Violate any applicable laws, regulations, or third-party rights
  • Send unsolicited communications or violate anti-spam laws
  • Transmit malicious code or interfere with system integrity
  • Attempt unauthorized access to any systems or data
  • Impersonate any person or entity
  • Use the Services for any fraudulent, harmful, or illegal purpose

6. Communications Compliance

When using SMS, phone, or email features within client implementations, you are responsible for:

  • Obtaining proper consent from recipients before sending messages
  • Complying with TCPA, CAN-SPAM, and applicable regulations
  • Honoring opt-out requests promptly
  • Maintaining accurate records of consent

You agree to indemnify us against claims arising from your violation of communications laws or regulations.

7. SMS Messaging Program

7.1 Program Description

Program Name: Workflowr Client Operations Messaging

Description: Workflowr enables client businesses to communicate with their customers and leads through automated and assisted messaging. This includes service responses, appointment confirmations and reminders, follow-up messages, and operational communications sent on behalf of the client business.

7.2 A2P Registration Requirement

Client businesses using SMS features must complete Application-to-Person (A2P) compliance registration. Workflowr facilitates registration as an ISV but does not guarantee approval or timelines. SMS functionality is contingent on successful carrier registration.

7.3 Message Frequency

Message frequency varies based on interaction with the business. Typical users receive 1–10 messages per month depending on engagement level.

7.4 Message and Data Rates

Standard messaging rates from your mobile carrier may apply.

7.5 Opt-Out Instructions

Reply STOP to any message to unsubscribe. You will receive a single confirmation message. Reply HELP for assistance or contact support@workflowr.ai.

8. Your Data

8.1 Ownership

You retain ownership of all data you submit or authorize us to process ("Your Data"). We do not claim ownership rights to Your Data.

8.2 License to Us

You grant us a limited license to use, process, and display Your Data solely to provide and improve the Services. This license terminates when you delete Your Data or the engagement ends, subject to retention requirements.

8.3 Data Backup

While we implement reasonable backup procedures, you are responsible for maintaining your own backups of critical business data.

9. Intellectual Property

The Services, including the Workflowr platform, software, designs, and documentation (excluding Your Data and pre-existing client materials), are owned by Workflowr. We grant you a limited, non-exclusive license to use the platform during your engagement term for internal business purposes.

Custom implementations built for you become yours upon full payment, unless otherwise specified in your service agreement. Workflowr retains rights to underlying frameworks, tools, and methodologies.

10. AI-Generated Content

You understand that AI-generated outputs may not always be accurate. You are responsible for reviewing AI actions where applicable and accept responsibility for communications sent through systems we manage on your behalf.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WORKFLOWR SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify Workflowr from claims arising from your use of the Services, violation of these Terms, violation of applicable laws, Your Data, or communications sent through your implementations.

14. Termination

Either party may terminate per the terms of your service agreement. We may suspend access immediately for Terms violations or non-payment. Upon termination, your right to use the Services ceases. Provisions that should survive termination remain in effect.

15. Dispute Resolution

Disputes shall be resolved through binding arbitration in Texas under AAA rules. You waive the right to participate in class actions.

16. General Provisions

  • Governing Law: State of Texas
  • Entire Agreement: These Terms plus your service agreement constitute the full agreement
  • Severability: Unenforceable provisions do not affect remaining terms
  • Notices: Via email or through the Services to addresses you provide

17. Contact Us

Mason Mayfield LLC, d/b/a Workflowr

Email: legal@workflowr.ai

Website: workflowr.ai